Scent Descriptions Go Shopping Loyalty Program FAQ View Shopping Cart
|
|||||||||||||
|
Frequently Asked Questions
Make sure that you trim your candle wick to 1/4" each and every time before you light your candle. Please allow candles to sit 1 week before burning for the 1st time to allow for the candle to cure.
How long will it take to get my order?
Our candles are handmade at the time your order is placed so that you receive the best scented candles. Your candles will arrive to you freshly made! Candles must set before shipping and you will find the details below on how long this will take. You also have several shipping options available to you (which is the next question) You will receive a UPS tracking number when your order ships as long as your order isn't being shipped to a PO box or APO address. We are open Mondays - Fridays. Every week we pull together the orders we received the previous week (from Monday - Sunday) and will make them all during the week. We combine all orders together so that we can make the candles that are the same fragrances at one time which saves an enormous amount of time. Your freshly made candles will finish setting during this same week and will be available for shipping sometime during the following week. For example, an order is received on Wednesday. This order will be made the next week and will ship the week after. The entire process takes approximately 2 weeks. This means that orders received on Friday-Sundays will have the quickest turnaround time. There may be times where it takes long to make your order, such as extremely large orders or if a fragrance oil or particular container is delayed by the manufacturer however this is not common. In the Spring & Summer - During hot weather, orders can only ship the beginning of the week. This is to prevent your order from sitting on a hot UPS truck over the weekend which is not good for the candle. If you candle has not finished setting at the beginning of the week when orders are ready to ship, it will have to ship the next week. This is rare however. In the Fall - From September - November and the first few weeks of January is our very very busy season. This is when orders will take the longest to make due to the volume of orders and also delays from the manufacturer of the fragrance oil or containers (as it is their busy season as well). This is the time of year orders may take an extra week to make - meaning that the entire process may take 3 weeks. This isn't common but does happen
How much is shipping?We generally ship UPS. We ship all these orders with tracking. The shipping table below applies to continental U.S. orders only. APO orders will take longer to arrive. Hawaii, Alaska, and Canada will have additional shipping charges which the shopping cart will indicate. We do not charge a handling fee. Shipping candles is expensive due to the weight. We typically charge much less than it actually costs us. The more you order, the more money you save from actual shipping costs!
If the customer has made an address error, the customer is responsible for the additional shipping or address correction $10 fee costs charged by UPS. Back to TopDo you give samples?We know that you might like to try a scent before buying a large jar. We recommend it! Our Baby Jar Sampler, gives you the chance to try any 6 scents (they don't have to be the same scent) at a discounted price. Baby Jars are a smaller size jar candle (votive size). This gives you the opportunity to try out a variety of scents in a smaller size (and of course a cheaper price!). We have a great soy seeding sampler available that gives you a chance to sample over 25 scents at a low price. We also have a great loyalty program that awards your with coupons - its free to join and you are automatically enrolled with a purchase - Click here for details Don't forget to enter the candle drawing for free candles! - Enter Here Last but not least, we also have no minimum order allowing you to purchase as little or as much as you like! We do know there are companies out there offering a few "free" samples. Of course those samples really aren't free. You pay for those samples through the higher prices of the bigger jar candles. We've decided we prefer not to overcharge for the popular large jars and allow you the choice of purchasing baby jars to sample in as many scents as you would like before buying the larger jars. Back to TopWhat is your return policy?We offer a full guarantee of our products. If you are not satisfied with your purchase simply return the products (you pay for shipping) along with the reason for return within 14 days of purchase. We will offer your choice of a like (equal value - i.e. same product but different scent) merchandise exchange (shipping is additional) or a refund. Please make sure you have read over the burning tips before returning, including the two most important: waiting a week before burning your candles for the 1st time to allow your scent to cure (giving you strong scent throw) and keeping your wicks trimmed!! Returned products MUST BE packed securely or a refund / exchange will not be issued. You may want to insure your return. We cannot be responsible for lost or misdirected returns. WE DO NOT CHARGE A RESTOCK FEE!! Products may not be returned if more than 25% of the product has been used. Please ship all returns to: Angel Scented Candles LLC 1425 Carolina Place Downingtown, PA 19335 Back to TopWhat if my candles arrive damaged?In the case of damaged product, please contact us
immediately at
Back to TopWhat is your strongest smelling candle?Wax Melts are definitely smell the strongest. Of course, each scent will vary but wax melts for your burner will have the largest scent throw. For jar candles, the larger the jar candle, the larger the melt pool and therefore the best scent throw. The tiny soysprouts are meant for sampling scents to see if you like them, not for filling up a room with fragrance Because your candles are just recently made for you, we strongly recommend allowing your candles to sit a week after you receive before you burn them for the first time. This is to allow the candle to cure for optimal throw. If you burn right away, chances are the scent throw will not be as strong. Make sure you read the full soy burning tips!! Back to Top
Do you accept credit cards?Yes, we accept Visa, MasterCard, American Express and Discover. We also accept PayPal Payments. Back to TopDo you have a catalog?No, I'm sorry we don't have a catalog at this time. We do have a emailed newsletter. Feel free to sign-up here Back to TopWhat type of wick do you use for your candles?We use all natural wicks Back to Top
What is triple-scented?A candle will only hold a certain amount of fragrance. Triple scented means that 1.5 ounces of fragrance oil per pound of wax is used as opposed to the standard of .5 ounces of fragrance oil per pound of wax. That is what makes it triple the fragrance and a stronger scent. Back to Top
I am having problems burning my candles?The two most important tips are: **Keeping your wick trimmed to 1/4"** **and giving your candle a memory burn - see below**
Why is my scent throw not strong? My candle burned straight down? Why do I have wax left at the bottom?
Because your candles are just recently made for you, we strongly recommend allowing your candles to sit a week after you receive before you burn them for the first time. This is to allow the candle to cure for optimal throw. If you burn right away, chances are the scent throw will not be as strong.
When burning a candle for the first time, it is important to give it a "memory burn". You should burn the candle for 1 hour for each inch of its diameter. Example: a candle 3" in diameter should be burned for three hours to establish its "memory". This allows your jar candle to establish a full melt pool increasing the scent throw. If a candle isn't given a proper memory burn (meaning if your candle is burned for a short period of time), it will "Core Burn" down the center and a good scent throw cannot be achieved. Also, you'll be left with wax at the bottom and at the side.
Drafts or extreme room temperatures can cause uneven burn. The wick must always be kept centered. If a wick should ever move to one side while burning, extinguish candle, and reposition wick to the center. Also make sure your wick is centered each time you extinguish your candle.
Votive problemsVotives must be burned in an appropriate votive holder. If not burned in an appropriate holder, votives will completely liquefy in about 1/2 hour, leaving a big puddle of molted wax!
My wick is burning itself out?Keep the wick trimmed to 1/4" Try not to trim the wick too short though, as the flame can drown when the wax melts around the wick and that can cause a wick to burn itself out.
Black Soot
No candle can be soot free, but soy wax candles do
have less soot and more importantly no toxins in the soot. Black soot is
caused by a candle that is smoking (in our candles this is typically from too
long of a wick!)
|
|||||||||||||||||||||||||||||
, with "Damaged Candles" as the subject
of your email. We must know within 3 days of receipt in order to make the
appropriate claim with the carrier. We will provide you with instructions
which usually involves filing a claim with the carrier. The carrier
usually requires seeing the package.
